Legal

LEGAL POLICY

Guarantee Policy

All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until 10am the day after scheduled arrival.

Deposit Policy

A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, bank cheque, company cheque, traveller's cheque or cash.  Deposits are non-refundable (however certain deposits are refundable, depending on the cancellation policy agreed at the time of booking).

Payment

Payments to The Goring are to be made on the date(s) and in the amounts to be calculated as specified at the time of booking or outlined in contracts made.  If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of The Goring.  
Any additional charges due to The Goring for services provided shall be paid by the Client on presentation of an invoice.
For room reservations made using the advance purchase rate, full payment will be taken at the time of booking. This payment is not refundable in the event of any amendment or cancellation made less than 14 days prior to arrival.
Cash payment is not accepted for walk in guests - a valid credit or debit card must be swiped through the chip and pin machine and adequate authorisation taken
All walk in and same day booking guests must provide photographic identification on arrival regardless of their nationality

Cancellation and “No Show” Policy

Any room cancellations must be made by 2pm local time, the day prior to scheduled arrival to avoid a penalty of one night's room charge (however certain offers are non-refundable).  For groups of 5 rooms or more, different cancellation policies may apply, as described in the Group Contract.

Group Policy

For reservations requiring 5 rooms or more please contact our Reservations Manager at the hotel.

Room Availability

Specific room numbers cannot be guaranteed.
Reserved rooms are available to the guest from 3pm on the arrival date.
Rooms must be vacated no later than 12noon on the day of departure. Late check out is subject to availability on the day. Additional charges might apply. 

Service Animals and Dog Policy

Service animals are welcome at The Goring and are accommodated free of charge. 

Guests are able to bring a dog with them to the hotel, although we can only accommodate one dog of up to 7kg of weight in each room. There is an additional cleaning charge of £200 for bringing a dog.


Extra Beds

Extra rollaway beds are available at £80 per night including VAT, offered to children only up to the age of 12 (only available for certain room types). We are delighted to provide baby cots for children up to two years of age with our compliments.

Meal Plan

All rates are on a Room Only basis unless otherwise stated.

CCTV

In the public areas of The Goring and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of The Goring and security for all its Clients and staff.  For further information regarding the hotel’s CCTV application should be made to the General Manager.

General Notice

The Goring strives to ensure that the Contents of this site are accurate and reliable. However, The Goring and its agents are not infallible, and errors and/or omissions may sometimes occur. Therefore, The Goring disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this Web site and any links thereto and therefrom, including, without limitation, as to the merchantability, non-infringement of intellectual property, or fitness for any particular purpose.
The Goring does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. The Goring will from time to time revise the Contents and/or the products, services and resources described therein and reserves the right to make such changes without any obligation to notify past, current or prospective visitors of this Web site.

Best Rate Guarantee

It is important to us that the rates we offer directly to our guests are the best possible rates available anywhere. Make your reservation directly with The Goring for the best rate, guaranteed. If within 24 hours of making your reservation you find a lower publicly available rate anywhere else online, we will be more than happy to match this lower rate. 

Terms and Conditions

For our Best Rate Guarantee to be valid, it must satisfy all of the terms and conditions listed below:

  1. Reservation must be made directly with The Goring prior to making the claim, either via The Goring website or directly with our reservations team.
  2. The Best Rate Guarantee is applicable against bookable rates for the same length of stay, dates of reservation, room category, number of persons, currency and reservation conditions.
  3. A claim must be submitted within 24 hours after making the direct reservation with The Goring and at least 48 hours before the scheduled arrival.
  4. The Goring reservation department will investigate and inform you of our decision within 24 working* hours of having received your claim. * Claims will be processed from Monday to Friday, between 8am and 8pm
  5. The Goring’s Best Rate Guarantee does not apply to:
    -Hotel packages or travel packages bundles with flights, car hire, tours etc.
    -Discounted rates not available to the general public, e.g. negotiated rates, closed user group offers
    -Taxes, gratuities, service charges or other fees and incidental charges
  6. To proceed with the claim please send us all the following information via email to [email protected]
    -Guest name
    -Reservation Confirmation Number
    -Arrival and Departure dates
    -Website address where you found the lower rate, or details of the travel professional’s quotation
    -If possible a screen grab or print screen of where the lower rate is found

The Goring reserves the right to modify or cancel this offer and the terms and conditions at any time in its sole discretion.

 

This notice was last updated on 23 May 2024